■ Retail personnel used ineffective methods to determine whether a customer’s street address was eligible for a no-fee PO box. Specifically, out of 1,731 no-fee PO boxes reviewed, we found: Our objective was to determine whether internal controls over no-fee PO boxes were effective to ensure only eligible customers received the service.Ĭontrols over no-fee PO boxes were not always effective to ensure that only eligible customers received the service. ![]() In total, we visited 17 retail units and reviewed 1,731 no-fee PO boxes corresponding to those units from October 24, 2017, through January 19, 2018. Finally, per management’s request, we visited an additional two retail units. Using high‑risk analytics, such as multiple boxes assigned to one street address and unpaid fees for additional boxes, we visited an additional 12 retail units from the statistical sample of 205 retail units to validate the data. We expanded our coverage by statistically selecting 205 retail units that offered no-fee PO boxes. We visited three retail units in the Western Area to obtain an understanding of the no-fee PO box process. We estimated the total rental value of the no-fee PO boxes was about million annually. This included 1.3 million no‑fee PO boxes at 12,556 retail units. Retail personnel determine customer eligibility and enter data into the Web Box Activity Tracking System (WebBATS), a web-based application that allows retail personnel to manage PO box inventory.Īs of March 1, 2018, the Postal Service had about 21.2 million PO boxes at 33,034 retail units. Customers apply for the no-fee PO box service by completing an application and providing identification to a Postal Service employee. *All campus residence halls are at Mississippi State, MS 39762.The Postal Service offers no-fee post office (PO) box service to customers who do not receive any form of carrier delivery. That is why it’s best for students to have a P.O. With that being said, sometimes even if a package is from DSL, Fed Ex, or USP, it will be delivered to the Post Office (USPS) and the Post Office (USPS) will then become responsible for the delivery/pick up of that package. Often times these providers will have USPS deliver these packages on their behalf. NOTE: Providers such as DSL, Fed Ex, or UPS do have national contracts with USPS. If a student is receiving a package via DSL, Fed Ex, or UPS they should address their package in the following manner: Box will not be able to receive mail via USPS while living on campus. Box should address their mail in the following manner: Sally Student All packages are held at the Post Office until the student comes by to pick up.
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